Order Shipping Protection: Safeguard Your Online Purchases Against Wrong or Missing Items

Order Shipping Protection for Wrong or Missing Items

Protect Your Orders with Order Protection

When shopping online, nothing is more frustrating than receiving the wrong item, a damaged package, or having your order go missing. With Order Protection, you can shop with confidence knowing your purchase is covered against a wide range of shipping issues, including wrong or missing items.

Why Choose Order Protection?

Order Protection is designed to give you peace of mind at checkout. For a small additional fee, you can instantly safeguard your order against common shipping problems—no extra forms or lengthy application processes required.

Key Features

Guaranteed Delivery on Every Order: Your purchase is protected from the moment you check out.
Comprehensive Coverage: Protection against stolen packages, items delivered but not received, damaged goods, lost-in-transit shipments, wrong items, and even incorrect addresses.
Fast and Easy Claims: Filing a claim is simple—just provide your order number and email address. You’ll hear back from an agent within minutes.
High Approval Rate: 97% of claims are approved, ensuring you get the support you need quickly.
Flexible Coverage Options: Multiple price points are available, starting as low as $0.98, so you can choose the level of protection that fits your order value.

"OrderProtection is offered as an additional item at checkout. There’s no extra application process or forms to fill out—customers just checkout and are instantly protected against situations such as: Stolen Packages, Delivered Not Received, Damaged Item, Lost in Transit, Wrong Item, Wrong Address, and so much more. Get peace of mind while shopping."

How Order Protection Works

Simple Checkout Experience

Adding Order Protection to your order is seamless. At checkout, simply select the protection option that matches your order value. There’s no paperwork or waiting period—your order is covered immediately.

Easy Claims Process

If your order arrives wrong, missing, or damaged, or if it never arrives at all, you can file a claim in minutes: 1. Provide your order number and email address. 2. Submit your claim online. 3. An agent will respond within minutes to help resolve your issue.

What’s Covered?

Wrong or Missing Items: Receive a refund or reshipment if your order is incorrect or incomplete.
Lost Packages: If your package has no tracking updates for 5 business days after the estimated delivery date, it’s considered lost and eligible for replacement.
Stolen or Damaged Goods: Coverage includes items that are stolen after delivery or arrive damaged.

Shipping Policy & Additional Support

Order Protection complements Wyze’s shipping and return policies, ensuring you’re never left without support:

Shipping Times: Orders typically ship within 3-5 business days and arrive within 3-7 business days, depending on your location and shipping method.
Address Issues: Always verify your shipping address at checkout. If your order is in transit to the wrong address, reach out to your carrier for rerouting. Wyze cannot reroute packages once shipped.
Returns & Refunds: For eligible returns, Wyze offers refunds or replacements. However, shipping and handling charges are generally non-refundable unless required by law.
Warranty: Most products come with a one-year limited warranty, with specific terms for certain items.

"If you believe your package may be lost, please contact our support team for further assistance. We may be able to send a replacement."

Flexible Pricing for Every Order

Order Protection is available in a wide range of price points, from $0.98 up to $75.00, so you can select the coverage that matches your order’s value. This flexibility ensures that every customer can enjoy peace of mind, no matter the size of their purchase.

Frequently Asked Questions

How long does coverage last?

Order Protection covers your claim until the order no longer shows on the shipping partner’s website.

What if my package is lost or stolen?

If your package is lost (no tracking updates for 5 business days after the estimated delivery date) or stolen, you can file a claim for a refund or replacement.

How do I file a claim?

Simply provide your order number and email address. An agent will respond within minutes to assist you.

Shop with Confidence

With Order Protection, you can shop knowing that your order is covered against wrong or missing items, lost packages, and more. Enjoy a worry-free shopping experience and let us handle the unexpected.

Get peace of mind on every order—choose Order Protection at checkout!

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$0.98

What is Order Protection and how does it work?

Order Protection is an optional service you can add at checkout to safeguard your online purchases against common shipping issues such as wrong or missing items, lost packages, stolen goods, and damaged products. Simply select the protection option that matches your order value during checkout—no extra forms or applications required. Your order is covered immediately, and you can file a claim easily if any issues arise.

What shipping issues are covered by Order Protection?

Order Protection covers a wide range of shipping problems, including wrong or missing items, lost-in-transit shipments, stolen packages, delivered but not received items, damaged goods, and incorrect addresses. If your order is affected by any of these issues, you can file a claim for a refund or replacement.

How do I add Order Protection to my order?

Adding Order Protection is simple. At checkout, select the Order Protection option that matches your order value. There is no paperwork or waiting period—your order is instantly protected once you complete your purchase.

How do I file a claim with Order Protection?

To file a claim, provide your order number and email address through the online claims process. An agent will respond within minutes to help resolve your issue, whether it’s a wrong, missing, lost, or damaged item.

What happens if my package is lost or stolen?

If your package is lost (no tracking updates for 5 business days after the estimated delivery date) or stolen after delivery, you can file a claim with Order Protection for a refund or replacement. Coverage ensures you’re not left without support in these situations.

How much does Order Protection cost?

Order Protection is available at multiple price points, starting as low as $0.98 and going up to $75.00, depending on your order’s value. This flexible pricing allows you to choose the level of coverage that best fits your purchase.

How long does Order Protection coverage last?

Order Protection covers your claim until the order no longer appears on the shipping partner’s website, ensuring you have support throughout the shipping process.

Is the claims process for Order Protection fast and easy?

Yes, the claims process is designed to be quick and hassle-free. Simply submit your order number and email address online, and an agent will respond within minutes. With a 97% approval rate, most claims are resolved quickly.

Does Order Protection cover address issues?

Order Protection covers orders shipped to the wrong address. However, always verify your shipping address at checkout. If your order is already in transit to the wrong address, contact your carrier for rerouting, as Wyze cannot reroute packages once shipped.

How does Order Protection complement Wyze’s shipping and return policies?

Order Protection provides an extra layer of security on top of Wyze’s standard shipping and return policies. While Wyze offers refunds or replacements for eligible returns and a one-year limited warranty on most products, Order Protection ensures you’re covered for shipping-related issues like lost, stolen, or damaged packages.

How do I check the status of my order after I place it?What should I do if my package is lost or stolen?Can I get a refund for shipping and handling charges if my order is returned?