Shipping Insurance for Lost or Stolen Packages: What You Need to Know

Understanding Shipping Insurance and Package Protection

When shopping online, one of the most common concerns is the safety and security of your package during transit. Many customers wonder if they can add shipping insurance to protect against lost or stolen packages. Here, we’ll break down what you need to know about shipping insurance, Wyze’s current policies, and what steps you can take if your package goes missing.

---

Wyze Shipping Policy Overview

Wyze uses a variety of shipping partners to deliver your orders. Shipping times typically range from 3-5 business days for processing and 3-7 business days for delivery, depending on your location and the shipping method selected at checkout. Delivery times may vary based on your address, product availability, and the time of day you place your order.

Note: Shipping may be delayed around holidays due to increased volumes. Wyze recognizes all bank holidays and is closed on those days.

Key Points:

• Shipping rates are based on the weight, number of products, and your delivery address.
• Shipping carriers are chosen by Wyze and cannot be selected by the customer.
• Tracking: You can track your order by logging into your account and viewing your order details.

---

What Happens If Your Package Gets Lost or Stolen?

Wyze considers a package lost if there have been no tracking updates for 5 business days after the estimated delivery date has passed. If you believe your package is lost, you should contact Wyze support for assistance.

Wyze may be able to send a replacement for lost packages.

Important Details:

• Incorrect Address: Wyze cannot reroute packages or fix incorrect addresses once an order is in transit. Refunds are not issued for packages shipped to an incorrect address, but a replacement may be possible if you contact support.
• International Shipping: Wyze currently ships only within the United States and Canada.

---

Return Policy and Limited Warranty

If you need to return a product, Wyze offers a 30-day return window from the date of purchase for items bought directly from their site or app. Shipping and handling charges are generally not refunded unless prohibited by law.

Warranty Coverage:

• General Products: 1-year warranty from the date of purchase.
• Wyze Bulb Products: 3-year warranty (up to 3 hours usage per day).
• Refurbished Products: 30-day warranty.

Tip: Always keep your proof of purchase and original packaging for warranty and return claims.

---

Can You Add Shipping Insurance?

Currently, Wyze does not offer an option to add shipping insurance for lost or stolen packages at checkout. However, their support team may be able to assist with replacements if your package is confirmed lost according to their policy.

What You Can Do:

• Monitor Tracking: Keep an eye on your tracking information and contact support if there are no updates after 5 business days past the estimated delivery date.
• Verify Address: Double-check your shipping address before placing your order to avoid delivery issues.
• Contact Support: If your package is lost or stolen, reach out to Wyze support for possible replacement options.

---

Frequently Asked Questions

How do I check the status of my order?

Log in to your Wyze account, go to "My Orders," and select "View" on the relevant item to track your order.

What if my package is delivered to the wrong address?

Wyze cannot reroute packages once shipped. If your order is in transit to an incorrect address, contact the carrier directly. Refunds are not issued for incorrect addresses, but a replacement may be possible.

Does Wyze offer shipping insurance?

No, Wyze does not currently offer shipping insurance for lost or stolen packages. However, they may replace lost packages under certain conditions.

---

Summary

While Wyze does not currently provide an option to add shipping insurance for lost or stolen packages, they do have policies in place to assist customers if a package is lost in transit. Always monitor your tracking information, verify your shipping address, and contact support promptly if you encounter any issues.

For peace of mind, stay proactive with your order tracking and reach out to Wyze support if you suspect your package is lost.

---

Please note: This information is based on Wyze’s current shipping and return policies and may be subject to change. Always refer to the latest policy details or contact Wyze support for the most up-to-date information. If you would like more help, you can chat with an agent via our Wyze Support chat.