Wyze Lost Package Coverage: Policies, Claims, and Support for Missing Shipments

Coverage for Lost Packages During Shipping

When you order products online, one of the most common concerns is: "What happens if my package gets lost during shipping?" This page provides a comprehensive overview of Wyze's policies and procedures regarding lost packages, delayed deliveries, and what you can do to ensure your order arrives safely.

Understanding Wyze's Lost Package Policy

When is a Package Considered Lost?

Wyze considers a package lost if it has had no tracking updates for 5 business days and the estimated delivery date has passed. If you suspect your package is lost, it's important to act quickly:

Check your tracking information for updates.
If there are no updates for 5 business days after the estimated delivery date, your package may be eligible for replacement.

"We may be able to replace it. If you believe your package may be lost, please contact our support team for further assistance." – Wyze

Steps to Take if Your Package is Lost

1. Contact Wyze Support: Reach out to the Wyze support team as soon as you suspect your package is lost. 2. Provide Order Details: Have your order number and tracking information ready. 3. Wait for Resolution: Wyze may offer to send a replacement package if your claim meets their lost package criteria.

What to Do if Your Package is Marked as Delivered but Not Found

Sometimes, a package is marked as "Delivered" by the carrier, but you can't locate it. Here’s what Wyze recommends:

Troubleshooting Steps

Double-check your mailbox and delivery area.

Ask housemates or neighbors if they received the package on your behalf.
Look for secure delivery locations (porch, side door, garage, etc.) where the carrier may have left the package.

If you still cannot locate the package after 2 business days, contact Wyze support for further assistance.

Shipping Policy and Delivery Estimates

Shipping Timeframes

Order Processing: 3-5 business days to ship.
Delivery: 3-7 business days to arrive after shipping.
Holidays and Weekends: Shipping may be delayed around holidays due to increased volumes. Wyze recognizes all bank holidays and is closed on those days.

"Delivery times vary according to your selected delivery address, shipping method, the availability of your items, and the time of day you place your order."

Shipping Carriers

Wyze uses a variety of shipping partners, and the carrier for your delivery may vary. You cannot choose your own shipping carrier.

Address Accuracy

Verify your address when ordering. Wyze cannot fix an incorrect shipping address once the order is in transit.
If your order is in transit with an incorrect address, contact your carrier to reroute the package.
Refunds are not issued for packages shipped to an incorrect address, but a replacement may be possible. Contact support to check eligibility.

International and Special Shipping Considerations

Shipping is only available within the United States and Canada.

Orders to Alaska or Hawaii may take longer to arrive.
Wyze does not ship to U.S. territories or military bases directly, but products may be available via Amazon.com for those locations.

How to Track Your Order

Log in to your Wyze account.

Go to "My Orders" and select "View" on the items you want to track.
Click "Track your order" for real-time updates.

Support and Community Resources

If you have any issues with your order, Wyze offers multiple support options: Live Support Hours: Monday–Friday: 6AM–6PM Saturday & Sunday: 8AM–4PM Pacific (Holiday hours may vary.) Wyze Community: Find answers, ask questions, and connect with other Wyze users.

Key Takeaways

Wyze may replace lost packages if there are no tracking updates for 5 business days after the estimated delivery date.
Always double-check your delivery area and consult with neighbors if your package is marked as delivered but not found.
Ensure your shipping address is correct at checkout to avoid delivery issues.
Contact Wyze support promptly for any shipping concerns.

"If you believe your package may be lost, please contact our support team for further assistance. We may be able to send a replacement."

Stay informed and proactive to ensure a smooth delivery experience with Wyze. If you would like more help, you can chat with an agent via our Wyze Support chat.

What should I do if my Wyze package is lost during shipping?

If your Wyze package has no tracking updates for 5 business days after the estimated delivery date, it may be considered lost. Contact Wyze support with your order number and tracking information to check if you are eligible for a replacement.

How does Wyze define a lost package?

Wyze considers a package lost if there have been no tracking updates for 5 business days after the estimated delivery date has passed. In such cases, you may be eligible for a replacement by contacting Wyze support.

What steps should I take if my package is marked as delivered but I can't find it?

If your package is marked as delivered but you cannot locate it, double-check your mailbox and delivery area, ask housemates or neighbors, and look for secure delivery locations. If you still can't find it after 2 business days, contact Wyze support for assistance.

How long does Wyze take to process and deliver orders?

Wyze typically processes orders within 3-5 business days. Delivery usually takes an additional 3-7 business days after shipping. Shipping times may be longer during holidays or weekends.

Can I choose my shipping carrier when ordering from Wyze?

No, Wyze uses a variety of shipping partners and the carrier for your delivery may vary. Customers cannot select their own shipping carrier.

What should I do if I entered the wrong shipping address for my Wyze order?

If your order is already in transit with an incorrect address, contact your carrier to attempt rerouting. Wyze cannot change the address once the order has shipped and does not issue refunds for packages sent to incorrect addresses. However, a replacement may be possible—contact Wyze support to check eligibility.

Does Wyze ship internationally?

Wyze only ships within the United States and Canada. Orders to Alaska or Hawaii may take longer to arrive. Wyze does not ship directly to U.S. territories or military bases, but products may be available via Amazon.com for those locations.

How can I track my Wyze order?

To track your Wyze order, log in to your Wyze account, go to 'My Orders,' select 'View' on the relevant item, and click 'Track your order' for real-time updates.

What are Wyze's customer support hours?

Wyze live support is available Monday to Friday from 6AM to 6PM, and Saturday & Sunday from 8AM to 4PM Pacific Time. Holiday hours may vary.

What should I do if I need more help with my Wyze order?

If you need further assistance with your Wyze order, you can contact Wyze support via live chat or visit the Wyze Community to find answers and connect with other users.

What steps should I take if my package is marked as delivered but I can't find it?How can I track my order once it has been shipped?What should I do if I realize my shipping address was incorrect after placing my order?